Return Policy

At Kopen.com.bd, we are dedicated to providing a satisfying shopping experience for our customers. If you are not completely happy with your purchase, our return policy offers a simple process to make returns or exchanges convenient and straightforward.

Eligibility for Returns

• Return Window: Products can be returned within 7 days from the delivery date.
• Condition of Items: Items must be returned in their original condition, unused, and with all original packaging, tags, and labels intact.
• Non-returnable Items: Certain items, such as perishables, intimate goods, customized products, and items marked as “final sale,” are not eligible for return.

Return Process

1. Initiate a Return: Contact our customer service team by email or phone within the return window.
2. Provide Order Details: Include your order number, product details, and reason for the return.
3. Shipping the Item: Securely package the item(s) and send them to the address provided by our customer service team.

Refunds & Processing Time

• Refund Options: Refunds will be processed through the original payment method or as store credit.
• Processing Time: Please allow 7–10 business days after we receive your returned item(s) to process your refund.
• Shipping Fees: Original shipping fees are non-refundable, and customers are responsible for return shipping unless the return is due to an error on our part.

Exchanges

Exchanges for size, color, or an alternative item are available based on product availability. Follow the same steps as the return process, and our customer service team will assist with your exchange.